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Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern the contracting and use of the services provided by Cristian Ruiz, operating under the trade name Kolibs Studio ("Kolibs Studio", "we"), domiciled at Villa Zaita, Ernesto Córdoba Campos corregimiento, Panama district, Republic of Panama. By contracting any of our plans or using our services, the contracting business ("the Client", "you") accepts these Terms in full.

1. Service description

Kolibs Studio develops and deploys automated AI assistants that reply to WhatsApp messages on behalf of the Client's business. The service includes, depending on the plan contracted:

  • An AI agent that automatically replies to WhatsApp messages.
  • A web control panel so the Client can view conversations, take over a chat, and reply manually.
  • Initial setup of the agent with the business's information (services, prices, hours).
  • Maintenance and support of the service for the duration of the plan.

The specific features included depend on the plan contracted, as detailed on our website at the time of contracting.

2. Nature of the service and its limitations

The Client expressly acknowledges and accepts that:

a) The agent uses artificial intelligence and may make mistakes. Replies are generated automatically and, although we configure the agent with the information provided by the Client, inaccurate, incomplete, or unexpected responses may occur. The Client is responsible for monitoring conversations through the control panel.

b) The agent does not validate payments. When an end customer sends a payment receipt, the agent may recognize the image, but it does not verify or confirm that the payment was actually made. Verifying any payment is the Client's sole responsibility, to be confirmed in the Client's own bank account or payment platform.

c) The service depends on third-party platforms. Operation requires WhatsApp/Meta services, among other providers. Kolibs Studio does not control these platforms and is not responsible for interruptions, policy changes, restrictions, or suspensions imposed by them.

d) We do not guarantee uninterrupted availability. While we strive for continuity of service, interruptions may occur due to maintenance, technical failures, or causes beyond our control.

3. Client obligations

The Client agrees to:

  • Provide truthful and up-to-date information about its business (services, prices, hours) for configuring the agent.
  • Promptly notify us of any changes to that information.
  • Periodically monitor conversations through the control panel.
  • Keep the access link to its panel confidential. That link is personal and non-transferable; the Client is responsible for its use.
  • Comply with WhatsApp and Meta policies, including their Commerce and Messaging Policies.
  • Comply with applicable data protection legislation regarding its own customers' data.

4. Acceptable use

The service may not be used to:

  • Send unsolicited bulk messages (spam).
  • Promote illegal, fraudulent, or deceptive activities.
  • Sell products or services prohibited by Meta's policies.
  • Impersonate third parties.
  • Any purpose that violates applicable Panamanian law.

Breach of this clause entitles Kolibs Studio to suspend the service immediately and without refund.

5. Plans, pricing, and billing

a) Plans. Available plans, their prices, and usage limits are published on our website and may be updated. The plan contracted and its price are confirmed in writing at the time of contracting.

b) Trial period. When offered, the free trial period lasts the duration stated at the time of the offer. Once it ends, the service continues under the contracted plan unless previously cancelled by the Client.

c) Billing. The service is billed monthly in advance, unless otherwise agreed in writing.

d) Usage limits. Each plan includes a monthly usage limit. Once reached, the agent stops replying automatically until the next cycle, but the Client keeps access to its panel and can continue serving customers manually. The Client may request a plan change at any time.

e) Non-payment. If payment is not received within the agreed timeframe, Kolibs Studio may suspend the service, including access to the control panel, after notifying the Client. The service is reactivated once payment is brought current.

6. Cancellation

a) By the Client. The Client may cancel the service at any time by written notice. Cancellation takes effect at the end of the already-billed period. No refunds are given for partial periods, unless expressly agreed.

b) By Kolibs Studio. We may suspend or terminate the service in the event of breach of these Terms, non-payment, or if providing the service becomes unviable due to technical causes or decisions made by third-party platforms.

c) Effects. After cancellation, the Client may request a copy of its conversation history within 30 days. After that period, data may be permanently deleted.

7. Intellectual property

The software, code, control panel, methodology, and materials developed by Kolibs Studio are our exclusive property. Contracting the service grants the Client a right of use for the duration of the plan, and does not imply assignment or transfer of intellectual property.

The business's information, brand, content, and customer data remain, at all times, the Client's property.

8. Data protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

Regarding the Client's end customers' data, the Client acts as the data controller and Kolibs Studio as the processor, handling such data solely on the Client's instructions and in accordance with Law 81 of 2019 of the Republic of Panama.

9. Limitation of liability

To the maximum extent permitted by Panamanian law:

  • Kolibs Studio will not be liable for indirect damages, lost profits, lost business opportunities, or lost customers arising from the use or inability to use the service.
  • Kolibs Studio will not be liable for business decisions made by the Client or its end customers based on the agent's generated responses.
  • In any case, Kolibs Studio's total liability is limited to the amount actually paid by the Client during the three (3) months prior to the event giving rise to the claim.

10. Modifications

We may modify these Terms from time to time. Substantial changes will be notified to the Client at least fifteen (15) days in advance. Continued use of the service after that period implies acceptance of the new Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Panama. Any dispute shall be submitted to the competent courts of Panama City, with the parties waiving any other jurisdiction.

12. Contact

For questions related to these Terms, write to us at kolibsstudio@gmail.com.